NZ Panels Group is making some key changes to the business, to make it easier for its customers to do business.

"As the company has grown and added more brands and products, customers have told us its been harder to deal with us, with too many points of contact in an overly complex structure," said chief executive Nigel Rigby.

"As a result, we're now embarking on a change project to put our customers back at the very centre."

Over the coming months the following changes will occur.

All Sales and Customer Service teams (except Dezignatek & Mercer plumbing sales) will be aligned under one brand which is NZ Panels Group.  

"That means customers will have just one sales account manager who can manage all the products they buy from us.  There will be just one Customer Service team to deal with our panel, benchtop and flooring products,"he said.

In time, the Impey's and Anthony Shearer brands (our joinery merchants) will disappear.  Dezignatek and Mercer will continue to operate as they are with their own Sales and Customer Service teams.

As part of the improved customer focus a new NZ Panels Group website will be developed with all brands and products in one place. More customers will be encouraged to place orders online - and track their order delivery status.

"We'll be applying a more intense focus to our stock and manufacturing processes to ensure we can get product to customers faster - wherever they are located.

"Over the coming months we'll update customers on any changes that will impact them directly," he said.